Most people end up in the emergency room because they lack adequate
information about their symptoms. MedAdvice provides that critical information so that consumers can make informed healthcare
choices, getting appropriate care at the right time. Over 70% of the people who call MedAdvice, expecting to use the emergency room at the time of their call,
self-select a lower cost alternative, such as home care remedies. But MedAdvice doesn't just reduce unnecessary ER and doctor visits.
It also saves lives...up to 10% of callers report urgent or life-threatening symptoms where immediate access to medical treatment is vital.
For more than 15 years, we've proven that MedAdvice saves lives, time, and money.
EXPERIENCE MATTERS:
MedAdvice is staffed with registered nurses averaging more than 10 years of clinical experience. The nurses utilize PHYSICIAN-APPROVED
guidelines to provide your group with the most helpful and accurate health information available. The service is available through a convenient
toll-free telephone call to live registered nurses. The following describes tips for members on how to best utilize MedAdvice:
How
Should I Use This Service?
Of course,
this service is NOT designed to take the place of medical care
through your physician. But, it does give you the opportunity
to:
- Speak privately
with a caring registered nurse about your medical questions
and concerns
- Search
for over 600 pre-recorded audio library topics in our online
catalog (available in English and Spanish)
- Search
for hundreds of printable health topics, developed from more than 10,000 sources of information
Here are some
examples of when you may want to use it:
- Your family member gets sick and has multiple physical symptoms
- You don't understand the difference between Dementia and Alzheimer's
Disease so you search for the topic in our online catalog
- You twist your ankle and are wondering if you need to have
an X-ray
- You think your spouse has heartburn and you want
to know if he should visit the emergency room
- You or a family member are facing a surgical procedure and
would like to know what some of the options are
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Should
I Use MedAdvice For ALL My Healthcare Concerns?
Family caregivers
or loved ones may battle frequent illnesses, and they find comfort
knowing that a knowledgeable nurse is just a phone call away. Our nurses don't diagnose.
Based on the caller's symptoms, the nurses will recommend levels of care access (ie, ER,
urgent care clinic, doctor's office visit, etc.). The decision about whether to seek
care is always the caller's decision.
In the case of an emergency, members should NOT use the MedAdvice service; instead, always call 911 immediately.
An "emergency" occurs when eligible members think they or their family members are experiencing a life-threatening condition or event.
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How
Do I Obtain The Toll-Free Number?
Your employer, health plan or association (sponsor) may provide you with printed
member information including the MedAdvice number. If your sponsor provides your valid email address
for this service, you will receive a welcome message with login instructions and online access to your membership kit and personalized
ID cards. Your ID cards will include your group's MedAdvice number and information about other applicable services.
Your online account also includes access to an online catalog of pre-recorded and printable topics.
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